TC DOG WASTE REMOVAL LLC POLICIES
1. Payment Policy:We will send you a form to save your card on file. After being saved, every service will be charged within 3 days of the service. If we do not request a card on file, we will send an invoice to the provided phone number or email, which you must pay within 3 days of the service.
2. Entry to the Yard:You will receive a text notification the day before your scheduled service to ensure your yard is accessible. Our dedicated Poo Pickers will notify you of their approximate arrival time via text message, enter the yard, complete the cleanup, and then depart.
3. Unable to Enter the Yard:In the event of obstacles preventing entry, such as locked gates or aggressive dogs, our team will contact the phone number on file. If no response is received, a knock on the door will be attempted. If we cannot reach anyone, the pickup WILL STILL BE CHARGED. Please ensure your yard is accessible to avoid any disruptions in service.
4. Intimidating or Aggressive Dogs:If your dog appears intimidating or aggressive to our Scoopers, they may request that the dog be kept inside during the cleanup for the safety of our team.
5. Holidays:If your regular pickup falls on a statutory holiday, the service will be skipped, and we will resume the following week. No charges will be incurred for the missed pickup.
6. Rain:In the event of rainy weather, we will still service all scheduled yards, including weekly houses. We understand that there may be an error margin in our service due to the weather conditions. However, we will do our utmost to service the yard to the best of our ability. Your understanding and cooperation are appreciated during inclement weather. If you wish to reschedule, you may do so with no extra charges, but you MUST inform us BEFORE we arrive at the residence.
7. Long Grass:Long grass can conceal waste, hindering the effectiveness of our cleanup. While we strive to remove all visible waste, we recommend keeping the grass trimmed for optimal results.
8. Missed Pickup:In rare instances, unforeseen circumstances such as sick staff or vehicle breakdowns may prevent us from completing our daily route. If this occurs, we will make every effort to conduct a makeup cleanup within 1-2 days. If not possible, we will credit your pickup and resume the regular weekly schedule the following week. 9. Cancellation Fee:If the service visit is canceled on the same day, you will be charged a $5 fee. Please plan ahead for any cancellations. 10. Upcharge for Skipped Service:If the service is rescheduled by the client, an appropriate upcharge will apply for any additional dog poop build-up. 11. Price Chart Only Applies to Yards Smaller Than 1/3 of an Acre: If your yard is larger than 1/3 of an acre, additional charges will apply. 12. Gate Closure Pictures: Gate closure pictures will be sent to the phone number you provide but must be requested from us. Contact us at our number if you wish to receive gate closure pictures. 13. Payment Information: TC Dog Waste Removal LLC offers cash payments or invoices through Jobber Payments. With invoices, customer can request for the invoice to be sent to them rather than automatically charging their card. However, said invoice will be forced charged on the 3rd unpaid day. Automatic payments can be charged anywhere from 1-3 days after service. IF THE SERVICE INVOICE IS NOT PAID WITHIN 72 HRS FROM SEND DATE, CUSTOMERS WILL BE CHARGED $5 LATE FEE. 10$ FOR EVERY MISSED WEEK OF NO PAYMENT. WE DO NOT OFFER VENMO, ZELLE, OR CASHAPP. 14. Social Media Consent Policy:By using TC Dog Waste Removal services, you agree to give us consent to film and photograph your yard for social media purposes. These recordings may be used to showcase our services, share before-and-after transformations, and promote our business on various social media platforms.
We respect your privacy and will ensure that no personal or identifying information about you or your property is shared without your explicit permission. If you have any concerns or wish to opt-out of this policy, please let us know in advance, and we will respect your preferences. POSSIBLE ARRIVAL TIME WINDOWS BY SCOOPER Chris: 7AM - 7PM Tommy: 6AM - 5PM Jules: 11AM - 5PM Cade: 6AM - 5 PM **Reminder that you can check who your scooper is on your Client Hub** IF POOP SCOOPER (TC Dog Waste Removal LLC Employee or Contractor) IS BIT OR INJURED BY DOG WHILE IN YARD, YOU MAY BE LIABLE TO LEGAL FEES POLICIES ARE ACTIVE AS OF 08/21/23
2. Entry to the Yard:You will receive a text notification the day before your scheduled service to ensure your yard is accessible. Our dedicated Poo Pickers will notify you of their approximate arrival time via text message, enter the yard, complete the cleanup, and then depart.
3. Unable to Enter the Yard:In the event of obstacles preventing entry, such as locked gates or aggressive dogs, our team will contact the phone number on file. If no response is received, a knock on the door will be attempted. If we cannot reach anyone, the pickup WILL STILL BE CHARGED. Please ensure your yard is accessible to avoid any disruptions in service.
4. Intimidating or Aggressive Dogs:If your dog appears intimidating or aggressive to our Scoopers, they may request that the dog be kept inside during the cleanup for the safety of our team.
5. Holidays:If your regular pickup falls on a statutory holiday, the service will be skipped, and we will resume the following week. No charges will be incurred for the missed pickup.
6. Rain:In the event of rainy weather, we will still service all scheduled yards, including weekly houses. We understand that there may be an error margin in our service due to the weather conditions. However, we will do our utmost to service the yard to the best of our ability. Your understanding and cooperation are appreciated during inclement weather. If you wish to reschedule, you may do so with no extra charges, but you MUST inform us BEFORE we arrive at the residence.
7. Long Grass:Long grass can conceal waste, hindering the effectiveness of our cleanup. While we strive to remove all visible waste, we recommend keeping the grass trimmed for optimal results.
8. Missed Pickup:In rare instances, unforeseen circumstances such as sick staff or vehicle breakdowns may prevent us from completing our daily route. If this occurs, we will make every effort to conduct a makeup cleanup within 1-2 days. If not possible, we will credit your pickup and resume the regular weekly schedule the following week. 9. Cancellation Fee:If the service visit is canceled on the same day, you will be charged a $5 fee. Please plan ahead for any cancellations. 10. Upcharge for Skipped Service:If the service is rescheduled by the client, an appropriate upcharge will apply for any additional dog poop build-up. 11. Price Chart Only Applies to Yards Smaller Than 1/3 of an Acre: If your yard is larger than 1/3 of an acre, additional charges will apply. 12. Gate Closure Pictures: Gate closure pictures will be sent to the phone number you provide but must be requested from us. Contact us at our number if you wish to receive gate closure pictures. 13. Payment Information: TC Dog Waste Removal LLC offers cash payments or invoices through Jobber Payments. With invoices, customer can request for the invoice to be sent to them rather than automatically charging their card. However, said invoice will be forced charged on the 3rd unpaid day. Automatic payments can be charged anywhere from 1-3 days after service. IF THE SERVICE INVOICE IS NOT PAID WITHIN 72 HRS FROM SEND DATE, CUSTOMERS WILL BE CHARGED $5 LATE FEE. 10$ FOR EVERY MISSED WEEK OF NO PAYMENT. WE DO NOT OFFER VENMO, ZELLE, OR CASHAPP. 14. Social Media Consent Policy:By using TC Dog Waste Removal services, you agree to give us consent to film and photograph your yard for social media purposes. These recordings may be used to showcase our services, share before-and-after transformations, and promote our business on various social media platforms.
We respect your privacy and will ensure that no personal or identifying information about you or your property is shared without your explicit permission. If you have any concerns or wish to opt-out of this policy, please let us know in advance, and we will respect your preferences. POSSIBLE ARRIVAL TIME WINDOWS BY SCOOPER Chris: 7AM - 7PM Tommy: 6AM - 5PM Jules: 11AM - 5PM Cade: 6AM - 5 PM **Reminder that you can check who your scooper is on your Client Hub** IF POOP SCOOPER (TC Dog Waste Removal LLC Employee or Contractor) IS BIT OR INJURED BY DOG WHILE IN YARD, YOU MAY BE LIABLE TO LEGAL FEES POLICIES ARE ACTIVE AS OF 08/21/23