Privacy Policy

Last Updated: July 2025

At TC Dog Waste Removal LLC ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, and communications.

1. Information We Collect

We collect the following types of personal data:

  • Full name
  • Email address
  • Phone number
  • Service address
  • Pet details (such as name, breed, birthday, behavior, or medical concerns)
  • Gate codes or yard access instructions
  • IP address and cookie/browser data via analytics tools

Payment details are securely handled by Jobber. We do not store or process credit card information directly on our servers.

2. How We Use Your Information

We use your information to:

  • Schedule and manage pet waste removal services
  • Send service reminders and account communications (via SMS, email, or phone)
  • Deliver marketing offers, promotions, and updates (if you've opted in)
  • Improve our website performance using tools like Google Analytics
  • Serve personalized ads via retargeting platforms like Google Ads or Facebook

3. Tools and Platforms

We may store or process your data using the following platforms:

  • Jobber – for scheduling, service tracking, and secure billing
  • Go HighLevel (GHL) – for communication and client management
  • Zapier – for automation between trusted tools
  • Google Analytics – for anonymous site performance data
  • Meta/Facebook Ads – for behavioral retargeting (when applicable)

4. Data Sharing and Privacy

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your information is used strictly to provide and improve our services. We may share limited data with trusted partners only as needed to deliver core services (e.g., automated emails, text reminders, analytics).

5. Data Access and Employee Confidentiality

Certain employees may have access to your information solely to provide service and support. All team members are required to sign confidentiality agreements that prohibit misuse or disclosure of your data.

6. Security

Our website uses HTTPS encryption, and we rely on secure, trusted vendors for data storage and billing. While no system is 100% immune, we take appropriate measures to protect your information. Sensitive data is encrypted and access is restricted by role.

7. Cookies and Tracking

We use cookies, pixels, and tracking tools like Google Analytics and Meta Pixel to understand how visitors interact with our website, personalize content, and improve service quality. You can opt out through your browser settings or ad platform preferences.

8. SMS/Text Communications

By submitting your phone number, you consent to receive text messages from us related to your service, scheduling, reminders, promotions, or updates. You may opt out at any time by replying “STOP.” Message and data rates may apply.

9. Email Tracking

Our emails may include tracking features to monitor open rates or link clicks. This helps us improve our communication and services. You may unsubscribe at any time using the link provided in the footer of every marketing email.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. External Links

Our website may include links to third-party websites (e.g., scheduling forms, payment processors). We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before sharing personal information.

12. Right to Access or Delete Your Information

You may request access to, correction of, or deletion of your personal information at any time by contacting [email protected]. We will honor all reasonable requests in compliance with applicable laws.

13. California Residents – CCPA Rights

If you are a California resident, you have the right to:

  • Request disclosure of the categories of personal information we collect and use
  • Request deletion of your personal information (with certain legal exceptions)
  • Opt-out of the sale or disclosure of your personal information to third parties

To exercise any of these rights, contact us at [email protected].

14. Email Preferences

You can update your email preferences or unsubscribe from marketing emails at any time by visiting our Email Preferences Center.

15. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. We will notify users of significant changes by updating the date at the top of this policy. Continued use of our site or services constitutes acceptance of those changes.

16. Contact

For questions about this Privacy Policy or your personal data, please contact us:

TC Dog Waste Removal LLC
29755 N Varnum Rd
San Tan Valley, AZ 85143
Email: [email protected]
Website: https://tcdogwaste.com