TC DOG WASTE REMOVAL LLC — TERMS OF SERVICE

1. Billing Policy

All recurring clients are automatically charged on the 1st of each month using the card on file. A card must be added during sign-up to begin service.

If you sign up mid-month, we will charge your card for a prorated amount before your first visit.
We do not send invoices for recurring clients—your card is billed automatically.
If a payment fails and service is skipped, the balance will be charged on the next successful payment. Service will resume on your next scheduled day.

2. Payment Method Requirement

All recurring clients must keep an active card on file. No service will be provided until the initial payment is processed.

3. Entry to the Yard

You’ll receive a notification the day before your visit and again when your scooper is en route. Please make sure the yard is accessible. If your dog is marked as aggressive, the scooper will call or text before entering.

4. Aggressive Dog Policy

Dogs marked aggressive must be kept inside with all dog doors closed during service. If we are unable to safely enter the yard, the visit will still be charged. Misrepresentation may result in service termination or fines if injury occurs.

5. Yard Access Issues

If we cannot access your yard due to a locked gate, blocked entrance, or other obstacles, and we cannot reach you, the visit is still charged.

6. Dog Escape Disclaimer

We always close gates securely and will send a photo after each visit via text from your scooper’s phone. However, it is your responsibility to secure pets during service. We are not liable for escapes, including those caused by faulty gates or gaps under fencing.

7. Satisfaction Guarantee

If more than three pieces of waste are missed and photo proof is submitted the same day, we’ll return at no charge or issue a service credit.

8. Service Cancellation & Rescheduling

To skip or reschedule a visit, you must contact us before your monthly charge is processed. We’ll do our best to accommodate requests, but rescheduling is not guaranteed. If rescheduling is not possible and you decline service, the visit will be skipped without refund. Email [email protected] to request changes.

9. Skipped Service Upcharge

If service is skipped or delayed due to unpaid invoices or accessibility issues, we may charge an additional fee to cover extra waste. Accounts paused for over 30 days require a one-time cleanup before regular service resumes.

10. Yard Size Limits

Standard pricing covers properties up to 1/3 acre. Larger yards may require an additional fee.

11. Long Grass

We recommend mowing your lawn regularly. Tall grass can hide dog waste and reduce the thoroughness of your cleaning.

12. Holidays

If service falls on a major holiday, it will be skipped and resume on your next scheduled day. You will not be charged extra.

13. Weather Delays

Service may be delayed in the event of severe weather. We will notify you and reschedule as needed.

14. Missed Visits by Us

If we miss a visit due to illness, vehicle issues, or other circumstances on our end, we’ll reschedule within 1–2 days or issue a credit to your account.

15. Gate Closure Photos

Your scooper will send a gate closure photo to the phone number on file after each visit to confirm your yard is secure.

16. One-Time Cleanups

One-time cleanups are billed at $1 per minute per scooper, with a $20 minimum per scooper and a maximum of two scoopers on-site. You will be charged via the card on file or sent an invoice to the email address provided if no card is saved. The homeowner must be present if no card is on file.

17. Social Media Consent

By using our service, you agree that we may take photos or videos of the yard for marketing purposes (e.g., social media, website). No personal information will be shared. To opt out, contact us via phone or email.

18. Referral Program

Refer a friend and receive $50 cash once the referred client completes and pays for their first full month of service. Unlimited referrals allowed. The referred client must mention your name at sign-up to qualify.

19. Damage Policy

We are not responsible for damage to property, landscaping, sprinkler systems, or yard fixtures caused by pre-existing issues, poor yard conditions, or weather-related factors. Please ensure your yard is prepared for safe access.

20. Fly Trap Maintenance

Fly traps are checked every service and replaced as needed. We are not liable for pet injury resulting from interaction with the traps.

21. Non-Compliance

We reserve the right to terminate service if terms are repeatedly violated, including aggressive pets, inaccessible yards, or repeated payment issues.

22. Customer Responsibility

You agree to inform us of any changes to your pets, yard layout, gate access, or hazards that may affect service. Failure to do so may result in additional charges or interrupted service.

23. Policy Updates

We may update these Terms of Service as needed. You will be notified via text, email, or a notice on our website at least 14 days prior. Continued service after that date confirms your acceptance.