Frequently Asked Questions
How does billing work?
We bill on the 1st of every month for all recurring services. A card must be on file to keep services active. If you start mid-month, we’ll prorate your first invoice. One-time cleanups are charged in person using Square tap-to-pay or Venmo.
Can my dog(s) be outside while you're servicing my yard?
For safety, we prefer aggressive pets be brought inside during service. If your dog is non-aggressive, they can be in the yard. We love meeting new friends!
It’s getting late, are you still coming?
Yes! Our routes run throughout the day and early evening. If we’re running behind, we’ll still show up unless you hear otherwise.
What if I need to reschedule?
Just text or email us at least 24 hours in advance and we’ll update your route. Same-day reschedules may not be possible depending on your area.
What is the client portal?
It’s your personal dashboard to update payment info, view invoices, and request service changes.
Do I need to be home?
Nope! As long as your gate is unlocked, we’ll service your yard and send a gate-closure photo after the visit.
What if you miss a pile?
Let us know within 24 hours and we’ll come back out to clean it up—no questions asked.
What if I want to add a service after I’ve already paid for the month?
You can add things like deodorizer, sanitizer, fly traps, or front yard repellent anytime. We’ll just use your card on file to bill the extra charge on-site.
How does deodorizer or sanitizer work?
Deodorizer is sprayed after each visit to help neutralize odors. Sanitizer is applied monthly to disinfect your yard and reduce bacteria buildup.
What’s included in fly trap maintenance?
We install fly traps in your yard and maintain them every service to help control pests—especially during hotter months.
What if I forget to unlock my gate or put my aggressive dog inside?
We’ll skip the visit and resume at your next scheduled service. Unfortunately, we can’t offer refunds for locked gates or aggressive dogs in the yard.
What areas do you service?
We serve Tempe, Mesa, Chandler, Gilbert, Queen Creek, San Tan Valley, Florence, Coolidge, Casa Grande, Scottsdale, and South Phoenix.
How do I cancel my service?
Just text or email us with at least 48 hours’ notice before your next scheduled service.
Do you offer discounts for multiple dogs?
Yes, our pricing adjusts based on the number of dogs and service frequency. The more dogs or visits, the better the rate per visit.
Can I get a quote before signing up?
Of course! Use our instant quote tool or give us a call and we’ll send you pricing.
What happens if my payment fails?
We’ll notify you and attempt to charge your card again. If unpaid, services will pause until payment is received.
Do you clean front yards or just backyards?
Both! Our pricing calculator includes backyards but if you need the front cleaned, just sign up for our Front Yard Pet Repellent, the front yard cleanup is included with this add-on.
Is there a contract or commitment?
No contracts. Cancel anytime—we just ask for a little heads-up.
How do I refer a friend?
Tell your friend to mention your name when they sign up. You’ll get $50 via Venmo or account credit after they become a paying client.
Can you service my yard if it’s muddy or raining?
We’ll try our best, but in unsafe or muddy conditions, we may need to reschedule at no extra charge.
Do you offer commercial services?
Yes! We service apartment complexes, dog parks, and HOA communities. Contact us for a custom quote.
What equipment do you use?
We use professional-grade scoopers, plastic bags, gloves, and optional equipment for deodorizer, sanitizer, and fly traps.
Is there a fee for large initial cleanups?
It depends. Yards with heavy buildup may be charged a one-time cleanup fee if it takes your scooper more than an hour to complete the yard.
What happens if my service day falls on a holiday?
We’ll move your visit to the closest available day and notify you. No visit will be skipped without notice.
How can I update my card on file?
Just log into your client portal and update your payment method anytime.
Can I pause my service temporarily?
Yes! Just let us know and we’ll put your account on hold until you're ready to resume.